These five rules will help bulletproof your growth strategy.
Effective employee recognition boosts performance—but what makes a program effective?
Customer experience can ultimately be an organization’s primary competitive advantage, if it is managed correctly. Exceptional customer service produces loyal customers who buy more, refer friends, resist special offers from competitors and forgive the occasional mistake. A new research report on customer experience sheds new light on the “seven sins” of customer experience — key missteps that make organizations stumble when it comes to customer interaction.
Your organization’s social marketers are the gatekeepers to a channel with the freshest, most relevant consumer data available. More than [...]
The full potential of social business will be reached when there is no context switch. According to McKinsey Global Institute data, the result of businesses integrating social and mobile technologies directly into core processes will be $1.3 trillion in new annual value.
CEO are under pressure these days to appear “authentic,” reports The Wall Street Journal’s Leslie Kwoh and Melissa Korn, but using social media—with its demands for quick, unscripted messages—poses risks for the unsuspecting boss.
What’s behind the allure of investing in startups? (Hint: It’s not always about the money.)
A new survey of major health care insurers, representing the vast majority of covered individuals in the U.S., conducted by the American Action Forum (AAF) answers the question: what impact will the Affordable Care Act (ACA) have on premiums in 2014? This survey aimed to illustrate real cases in a variety of regulatory environments, representing the spectrum of rate changes cross any given geographic area, rather merely average changes across demographics.
Last Sunday, Feb. 3 marked the 100th anniversary of the ratification of the 16th Amendment, which enabled the establishment of the U.S. federal income tax. The century-long history of the income tax has been marked by more and more taxpayers paying higher and higher amounts of tax. As Americans get ready for yet another tax filing season, take a look at how the income tax has morphed from a tax only a handful of people actually paid in 1913 to behavior-changing deal it is today.
Gone is the quintessential backslapping salesman, but who should take his place?
Despite persistently high unemployment numbers, companies are struggling to find engineers and skilled laborers. What’s behind this gap—and what can today’s CEOs do to find the talent they need?
Change is the dominant theme of talent management agenda in 2013. This alone is not significant, but what is worrisome is how consistently unprepared and ineffective many organizations have been in managing change. Based on the trend over the past four years, the situation will likely worsen unless new strategies for building capabilities are implemented that enable organizational agility.
Nothing adds long-term value to your leadership team’s working relationship than an executive retreat.
Lessons from three hard-charging CEOs on how to make time for—and make the most of—travel time as a family.
Looking to drive—literally—energy efficiency? Check out these lean, green machines.
Since the 1990s, numerous studies have shown that 40% to 60% of strategic alliances do not meet CEO and senior [...]
87% of manufacturers agree that government regulations are increasingly stringent. 90% of manufacturers are convinced that innovation is becoming more important. 75% of manufacturers think that consumers are more concerned about the ethical and fair treatment of workers at all levels of the supply chain. 42% of consumers strongly believe that manufacturers need to improve product quality. These are among the key findings of a recent Underwriters Laboratories annual study of manufacturers and consumers.
Greater stability, productivity and innovation—along with a shift in comparative labor-costs—are restoring the made-in-America advantage.
Both the time and place of 2013’s CEO Leadership Summit could not have been more fitting. In December, in the wake of the devastation of Hurricane Sandy and with the fiscal cliff still looming ahead, more than 100 business leaders from across the country gathered at the NYSE Euronext—an icon of free enterprise that later turned out to have been in the midst of a merger—to share ideas on navigating the challenges of the stormy global economy.
Former Florida Governor Jeb Bush, who some observers reckon will run for President in 2016, called for “stem-to-stern” immigration reform that “prepares a path to legalization as opposed to citizenship.”
For the mid-market company that is expanding internationally — whether for the first time or into uncharted territory – identifying the right talent can be a challenge. In a 2012 Ernst & Young study of C-level and other executives in rapid-growth markets, 30 percent of respondents reported the need for a strategic hiring process in international markets. Intensifying the problem, according to the same study, is a self-reported knowledge gap in local culture and ways of doing business by more than half of the participants.
In anticipation of Chief Executive’s annual Best and Worst States survey in 2013 we examine the progress since out 2012 ranking of three key states in the midwest that have made progress: Wisconsin, Michigan and Indiana.
How Vail Resorts keeps them coming back for a little digital love
The publication of the former Goldman Sachs’ executive’s op-ed should signal to management that the threat of a disconnect between one’s image and brand reality are now greater than ever.
According to recently released 2012 Department of Labor data the rate of unionization — the percentage of American workers belonging to unions — declined faster under President Obama’s first term than during two terms of President George W. Bush. Diana Furchtgott-Roth, former chief economist at the U.S. Department of Labor and senior fellow at The Manhattan Institute for Policy Research, argues that the President’s own anti-business policies are largely to blame. This is not as counterintuitive as it sounds.
Pockets where breakthrough successes have occurred suggest there are ways to contain the spiraling cost of health care.
“Chauffer-driven limousines, millions in stock options, golden parachutes. It’s no wonder bosses’ pay and perks can rankle,” write Ray Fisman and Tim Sullivan of The Wall Street Journal. The writers argue that “many CEOs are overpaid—or even paid for incompetence, but you can only appreciate good performance once you understand what a leader does.” But is this a balanced understanding of where CEOs are in terms of the reality on the ground?
Another Triumph for Texas: Best/Worst States for Business 2012