| Sort by: Article Title | Contributor | Topic | Date |
|---|---|---|---|
How to Mine Social Media Customer Feedback IntelligentlyAn Accenture report says three fourths of businesses don’t know what their customers are saying about them and 31 percent don’t measure the effectiveness of social media. Here’s how to use social media intelligence, intelligently. |
Ashish Gambhir | Internet , Technology | August 12 2011 |