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A Study in Business Intelligence Vendor Selection

Customers typically had multiple service tickets open at any given time, but Hiperos customer service reps were not able to gather quickly and report on information customers wanted. CEO Greg Dickinson was also unable to see how well and efficiently his company was responding to client needs.

CJ Prince Business Intelligence , CEO Briefing Newsletter November 12 2013

A Strategy Map: Competing Through Culture

Roundtable session at the New York Stock Exchange With the economy rebounding at a snail’s pace and companies already operating [...]

CJ Prince Culture , Strategy March 20 2012

5 Ways to Be the Apple of Your Industry

1. Hire right. When Jerry Sokol took over as CEO of Vertis Communications in early 2011, he spent a lot [...]

CJ Prince Leadership & Strategy June 8 2012

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