Home » Author Archives: J.P. Donlon (page 2)

Author Archives: J.P. Donlon

J.P. Donlon
J.P. Donlon is Editor Emeritus of Chief Executive magazine.

Why Service Design Should be Fundamental to your Strategy

A recent Gartner survey on the role of marketing in customer experience found that, by 2016, 89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago.

Read More »

The Key Traits that Separate CEOs from other Senior Executives

There are two traits that stand out when it comes to the “essence” of the CEO personality: an ability to embrace appropriate risks and a bias toward acting and capitalizing on opportunities. In other words, a CEO is significantly less cautious and more likely to take action when compared to other senior executives.

Read More »

Why U.S. Manufacturers Need to Put People First

Manufacturing is enjoying a comeback, but mid-market and smaller companies need to raise their game if they want to succeed in today’s global marketplace.

Read More »

​​​What Employee-Centered and Employee-Owned Firms Can Offer Business Leaders

Most founders who want to empower their employees do it by selling their stock to an ESOP, which operates like a retirement trust fund and is regulated by the IRS and the Department of Labor. The number of worker-owned businesses in the U.S. is growing robustly, around 6% per year, and these businesses now account for about 12% of the private sector workforce.

Read More »