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JP Donlon
JP Donlon is the Editor-in-Chief of Chief Executive magazine.
| Sort by: Article Title | Contributor | Topic | Date |
|---|---|---|---|
Delighting the CustomerOne can best anticipate how to delight a customer after developing some degree of intimacy. But first, CEOs need to liberate their companies’ front-line people from purely transaction-based customer relationships. |
JP Donlon | June 1 1997 | |
Incentives and ConsequencesJohn Yochelson’s 10-year strategic overview and outlook on U.S. competitiveness is the first in what we expect to be an [...] |
JP Donlon | June 1 1997 | |
Certain Trumpets“The very essence of leadership,” former Notre Dame president Ted Hesburgh once said, “is that you have to have a [...] |
JP Donlon | May 1 1997 | |
Shaheen’s Advice MachineGeorge Shaheen suspects knowledge capital will be the business currency of the 21st century-and he wants Andersen Consulting to be able to coin it. |
JP Donlon | May 1 1997 | |
The Great Value MigrationA virtual bookstore called amazon.com takes on b. Dalton. Xerox steals a chunk of the textbook market. Circuit city brings a civilized approach to used car sales and revolutionizes an industry. It’s classic David and Goliath. Or is it invasion of the profit-snatchers? Or maybe attack of the killer concept? Actually, it’s value migration, and it’s coming to an industry near you-or maybe it’s already playing right down the street. |
JP Donlon | May 1 1997 | |
Next Generation ManufacturingWhat does it take to create the right culture, processes, and technologies for the Next Generation Manufacturing. |
JP Donlon | April 27 1997 | |
Global Wake-Up CallIn the scramble to capture a piece of the world telecoms market—projected to reach $1 trillion by 2000—expect to see more deals than dial tones. With the acquisition of MCI, British Telecom’s Sir Peter Bonfield faces the daunting task of creating a seamless global organization from two disparate cultures. Now on the crest of the cross-border wave, he must grapple for growth even as competition drives prices down—and rivals into one another’s arms. |
JP Donlon | April 27 1997 | |
A Wired WorldA Doonesbury cartoon of the early 1980s got it right. Mike Doonesbury asks a store manager, “Excuse me, sir. Do [...] |
JP Donlon | April 1 1997 | |
Can Europe Compete?“Europe has the highest standard of living,” quipped MIT economist Rudi Dornbusch at February’s World Economic Forum’s annual meeting. “too bad it cant afford it.” Is Europe falling behind North-America and Asia- Pacific? The growing rift between U.K and its EU partners centers on two visions of Europe’s future. |
JP Donlon | April 1 1997 | |
Reflection On RussiaDespite five years of capitalism, many corporate leaders remain wary of investing in Russia. According to the European Bank for [...] |
JP Donlon | March 1 1997 |
