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Earlier this week when Netflix announced a price increase of up to 60%, the uproar from customers was widespread and vitriolic. What Netflix forgot is that pricing is actually a function of marketing. Like most pricing fiascos, the problem was not the actual price increase; it was in the communication about the change. Pricing is too often thought of as marketing only after the backlash happens.
|Lincoln Murphy||CEO Briefing Newsletter , Leadership & Strategy , Marketing & Sales||July 14 2011|