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	<title>ChiefExecutive.net &#124; Chief Executive Magazine &#187; sharon daniels</title>
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		<title>How to Avoid the Seven Sins of Customer Experience</title>
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		<pubDate>Thu, 18 Apr 2013 12:43:50 +0000</pubDate>
		<dc:creator>sharon daniels</dc:creator>
				<category><![CDATA[CEO Briefing Newsletter]]></category>
		<category><![CDATA[Leadership & Strategy]]></category>

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		<description><![CDATA[Customer experience can ultimately be an organization’s primary competitive advantage, if it is managed correctly.  Exceptional customer service produces loyal customers who buy more, refer friends, resist special offers from competitors and forgive the occasional mistake.  A new research report on customer experience sheds new light on the “seven sins” of customer experience -- key missteps that make organizations stumble when it comes to customer interaction.]]></description>
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		<title>The &#8220;Six C&#8217;s&#8221; Model for Building A Culture of Innovation</title>
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		<pubDate>Thu, 07 Apr 2011 00:00:00 +0000</pubDate>
		<dc:creator>sharon daniels</dc:creator>
				<category><![CDATA[Culture]]></category>
		<category><![CDATA[Innovation]]></category>
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		<description><![CDATA[A study examined the practices and behaviors of BCG's top 100 innovative firms around the world.]]></description>
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		<title>Managers Manage, Leaders Lead: How to Tell the Difference</title>
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		<pubDate>Mon, 03 May 2010 00:00:00 +0000</pubDate>
		<dc:creator>sharon daniels</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[One study unearthed revealing differences - some behavioral, others cognitive - that separate real leaders from managers.]]></description>
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