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The U.S. telecom landscape is shifting quickly and companies rethinking their traditional business models. No longer are service providers known positively for their infrastructure (AT&T is blamed when there’s a dropped call on a beloved iPhone), but rather phone companies are praised for their products. To solve these problems, the U.S. should look to India.
|Vijay Govindarajan and Jan Timothy Woodcock||Operations , Outsourcing , Strategy||June 14 2011|