CEO Briefing Newsletter

Using Genchi Genbutsu as the Ultimate ERP and Management System

Toyota Productions Systems’ (TPS) leadership and their employees refer to it as, “genchi genbutsu.” It is one of the most important and powerful analytical tools available to the executive today. What is it, and how can chief executives use the tool to help them improve their businesses and the performance of their employees?

[24]7- Making Customers for Life

No one wakes up in the morning excited to call their bank, cable company or rental car service. The experience can lead to customer frustration and potential divorce from the service provider. Yet, with all the advances in Internet Voice Response (IVR) services, no one was bridging the between the companies utilizing IVR and their customers who were forced to navigate it.c

When Is the Right Time To Step Down?

At some point, many CEOs face this question which confronted Microsoft CEO Steve Ballmer when he grappled with how long to continue to run the one-time leader of the tech world.

Avoid the Big Data Trap: Four Steps for CEOs

Big data can revolutionize decision-making within an organization; but without great analytics, it can be a huge waste of time. This “big data trap” often gives organizations a false sense of confidence in the information they are gathering, resulting in wasted time, and gathering “bad data” that has the potential to create a negative impact on the business. Larry Freed, president and CEO of ForeSee, will present his ideas on predictive analytics at this year’s CEO2CEO Leadership Summit on December 9 at the NYSE.

5 Actions for CEOs Before Initiating a Major Launch

Writing in the HuffPost Small Business, Mohamed A. El-Erian, CEO and co-CIO of PIMCO, says leaders should ask themselves what they would do if they were in President Obama’s shoes. Product launches and new business roll-outs are a staple of business. But when a major botched launch of the recent inaugeration of the Affordable Care Act comes as a surprise to its leadership, this suggests that other things such as reputation for competence are also at risk. Here are five things to undertake before considering a major launch.

Why ‘Golden Hellos’ Elicit Mixed Reactions

As more and more CEO have left their jobs in spectacular flame-outs—Ron Johnson’s short tenure at JCPenney comes to mind—there is a countertrend of companies luring top executives with multimillion-dollar “golden hello” signing bonuses. Bloomberg’s Jeff Green reports that the number of companies making upfront payments to get people to sign up has jumped to more than 70 in 2013 from 41 in 2012, according to governance advisory firm GMI Ratings.

A Bright Light in the Middle Market

Livermore, Calif.-based Bridgelux occupies industry space that would be the envy of any CEO. Bridgelux creates solid state lighting (SSL) solutions to meet the growing demand for light emitting diode (LED) systems. There is tremendous demand for replacing aging technologies such as such as incandescent, halogen, fluorescent and high intensity discharge lighting with solid state lighting.

U.S. Companies Aid Philippine Typhoon Victims

From Citibank to the Miami Heat, companies are mobilizing their expertise and capabilities as a response to Typhoon Haiyan. Corporate pledges have so far been announced that exceed $30.1 million. The need is acute: thousands have died and some 660,000 have been forced from their homes. According to the Philippine government, more than 2 million people, including 300,000 pregnant woman and new mothers, need food aid. Here is where to report any aid your company is providing, and a summary of what U.S. companies have committed to doing thus far.

Do Tax Rates Have Consequences?

For many years, the IRS has been tracking the migration of citizens and their incomes across state lines. Since 1995, $2 trillion has migrated from high-tax states to those with reduced tax burdens. But it’s not just individual people that vote with their feet. Companies are voting, too, and the consequences will change the country’s socio-political landscape.

States Competing to Lure Job Creators

America’s manufacturing comeback is in full swing – depending where you are. Some state governments are aggressively pursuing job creators, others are trimming efforts due to fiscal problems and still others have never effectively competed. Here’s the latest roundup.
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FEATURED EVENTS

3rd Annual CEO Talent Summit
October 25-26, 2017
Orlando, Florida

Leadership Summit featuring Jim Collins
November 2-3, 2017
Denver, Colorado
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THOUGHT LEADERS

Stops and Starts Along the Road to Globalization

Globalization hasn't stopped, it's simply on pause. What we’re seeing is not a reversal but a correction—a necessary rebalancing and search for equilibrium.

MICHAEL ARENA: How the Org Chart has Given Way to the Network and Why...

As they try to keep up with disruptive forces, companies shift their focus from human capital to social capital.

MARK VERGNANO: How He Turned Around DuPont’s Failing Spin-Off

Stepping into a negative situation is never easy, but Mark Vergnano's step-by-step plan to turn around the company is proving successful.

CEO CONFIDENCE INDEX

March 2017: CEO Confidence in Future Business Conditions Soars 6%

After taking a slight step backward in February, CEO confidence ratings surged in March, to 7.41, up 6.0% from 6.99 in February, and up 4.8% from 7.07 in January.

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