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Daily Best of the Web

Amazon Drivers Sue, Testing the Foundations of the Gig Economy

A court claim by three Amazon delivery drivers that they should be treated as employees and not contractors is providing a key test case for CEOs attempting to navigate the murky legal dynamics of the fast-growing freelance economy.

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How to Get Customer Service Right

It's national customer service week, a time for pundits to analyze the latest technological and management innovations designed to "delight" shoppers. But, at the end of the day, there's nothing like reacting quickly to a customers' needs with a strong dose of good old-fashioned human empathy, right? Perhaps not.

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Stable Interest Rates: Not Everyone Sides With the Fed

Was the decision by the U.S. Federal Reserve’s Open Market Committee (FOMC) to keep interest rates at a historically low 0.4% until later this year right move to make, and how will it impact business? It depends whom you ask.

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Most CFOs Have Eyes for the Corner Office

CEOs wondering who ultimately wants to fill their shoes should look no further than their CFO—though rapid advances in technology mean CIOs are now in with a fighting chance.

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Lessons Learned from the Wells Fargo Debacle

CEOs, like many others, are doubtless shaking their heads over Wells Fargo’s announcement last week that it would pay $5 million to customers and $185 million in penalties for allegedly having signed customers up for more than 2 million deposit and credit card accounts.

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Harvard Scolds Washington for Economic “Mess”

American business leaders—most notably Starbucks CEO Howard Schultz—have long lamented an apparent deterioration in the quality of political debate in Washington. Now, a new study is proving they have solid grounds for complaint.

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