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How to Unlock Positive Change Throughout Your Entire Organization

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When Kevin Thompson, Director, North America Marketing - IBM Commerce, Mobile and Social, proposed a corporate Peace Corps at the firm, he was nearly laughed out of the room. The idea of Big Blue giving free consulting services to nonprofits in low-income communities in distant countries seemed so countercultural. Yet now, the Corporate Service Corps (CSC) is beloved within IBM and broadly emulated elsewhere.

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What CEOs Are Reading This Summer

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While every CEO and business owner has his or her own taste, one book that keeps rising above all the rest as one of interest to chiefs is The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers, by Ben Horowitz, cofounder of venture capital firm Andreessen Horowitz. CEOs listed this book the most because of its honesty and helpful lessons on how to survive as a business leader. In addition, one reviewer on Amazon called it “solid advice about running a company from a wartime CEO.” Here’s a handy list of other inspirational books on CEOs’ summer reading list. Print out and stick in your suitcase or on your fridge.

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Lessons in Excellent Customer Service for Mid-Market CEOs

Group of confident young customer service agents with headset. The focus is on the brunette female looking at camera.

 
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Think about a time when you received amazing customer service. Now think about how rare it was that you experienced that level of customer service. In this day of social media and the omnipresent “review” of businesses and services, one would think companies would do their best to provide top-notch customer service at every turn. Yet it’s surprising how few companies really take the time and effort to provide service outstanding enough to increase customer loyalty.

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2015 Best & Worst States for Business

Best and Worst USA map

Texas and Florida hold their ground in the top two positions, while North Carolina moves up one spot to edge out Tennessee. Georgia rounds out the top 5.

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GE CEO Jeff Immelt on the Future of GE-and of American Manufacturing

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Not long ago, materials were cheap and labor was expensive. Today, the reverse is true, which is why it makes sense to re-shore production in many sectors. But more importantly, the product is increasingly part of the process, driving more companies to embed their know-how and innovativeness with the product itself, says GE CEO Jeff Immelt. That and the prospect of cheaper energy due to the fracking revolution will boost manufacturing in America.

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