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Change Leadership

How Big Mac Reacts to Attack: Recovering From Missteps

When Don Thompson stepped down as CEO of McDonald’s, the company did not cloak the transition in innuendo by waxing on about the character of this beloved, loyal, experienced official. The simple truth was evident: McDonald’s was losing ground and the board was not confident in his ability to fix things.

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Kai and Zen: 5 Steps to Making Good Change Stick

Change is inevitable and it's hard, but how you lead it sets the tone for your entire organization. While achieving short-term deliverables is possible using fear as your dominant motivator, the probability of making long-term improvements stick from short-term thinking, or from too big of an improvement project, is nil. That kind of change is bad. Make change good however, and the corresponding improvements become sustainable, and appreciated by those whose lives are influenced by it.

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