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Seven Rules of Crisis Communications

A communications expert who offers after-the-fact advice to Goldman Sach’s Lloyd Blankfein, Toyota’s Akio Toyoda, BP’s Tony Hayward and CEOs of the financial services industry, reminds CEOs that no one is immune. Every company should have a prepared plan in place before a crisis hits.

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Not Keen on Nardelli I was surprised and very disappointed to see Bob Nardelli on the cover of the magazine. To me, Nardelli epitomizes what is wrong with CEOs who never have enough. I was a customer of Home Depot before, during and after Nardelli’s tenure as CEO. The service levels prior to his appointment were good, the store staff helpful ...

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