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How to Grow your Company

These five rules will help bulletproof your growth strategy.

 Laurence Capron and Will Mitchell CEO Briefing Newsletter , Leadership & Strategy May 21 2013

The Power of Recognition

Effective employee recognition boosts performance—but what makes a program effective?

 CJ Prince CEO Briefing Newsletter , Leadership & Strategy May 8 2013

How to Avoid the Seven Sins of Customer Experience

Customer experience can ultimately be an organization’s primary competitive advantage, if it is managed correctly. Exceptional customer service produces loyal customers who buy more, refer friends, resist special offers from competitors and forgive the occasional mistake. A new research report on customer experience sheds new light on the “seven sins” of customer experience — key missteps that make organizations stumble when it comes to customer interaction.

 Sharon Daniels CEO Briefing Newsletter , Leadership & Strategy April 18 2013

Most CEOs Rise Early; Few Complain About Work/Life Balance

The Guardian newspaper’s Tim Dowling, Laura Barnett and Patrick Kingsley spoke to seven CEOs including AOL, Vodafone, Virgin Money, and Ericsson about their work/life habits and learned than most CEOs start their day by rising as early as 5:00 Am in order to sort through their commitments. The reporters sought to learn how seven successful people manage their affairs and become high effective.

 ChiefExecutive.net CEO Briefing Newsletter , Leadership & Strategy April 18 2013

5 Critical Errors That Triggered Ron Johnson’s Removal at JC Penney

17 months after he recruited former Apple retail executive Ron Johnson to run J.C. Penney, hedge fund manager and activist investor William Ackman led the revolt that ousted his own pick. Other Apple veterans who followed Johnson are headed for the exits as well. Could any of this have been prevented? What were the major mistakes that led to the ouster? Time magazine’s Brian Tuttle points to five big mistakes that led to Johnson’s ouster.

ChiefExecutive.net CEO Briefing Newsletter , Leadership & Strategy April 18 2013

Competing in the Global Ideas Economy

Both the time and place of 2013’s CEO Leadership Summit could not have been more fitting. In December, in the wake of the devastation of Hurricane Sandy and with the fiscal cliff still looming ahead, more than 100 business leaders from across the country gathered at the NYSE Euronext—an icon of free enterprise that later turned out to have been in the midst of a merger—to share ideas on navigating the challenges of the stormy global economy.

Jennifer Pellet And C.J Prince CEO2CEO Summit , Global Business , Leadership & Strategy March 15 2013

Focus Your Company Goals by Zooming Out

Sometimes leaders can get overly and narrowly focused on an issue or a challenge in ways that can prevent them from seeing the bigger picture.

 Francesca Gino CEO Briefing Newsletter , Leadership & Strategy March 11 2013

The ‘Celebrity’ of CEO Salary

CEO pay is an emotional issue with some, but it as a business performance issue it may be beside the point. Simply said, reducing chief executive pay, while a nice symbolic gesture, is not going to materially improve profitability. Symbolism won’t pay shareholder dividends, won’t drive revenue and won’t better the bottom line. One expert suggests that more attention and energy should go into investigating supplier “salary” rather than CEO remuneration.

 ChiefExecutive.net CEO Briefing Newsletter , Leadership & Strategy March 7 2013

Has the Sage of Omaha Lost His Touch?

In his much coveted annual letter to shareholders Berkshire Hathaway’s Warren Buffett owned up to “subpar performance” in 2012. He acknowledged that his next letter may show that, for the first time, his fund had underperformed the S&P index over a five year period. Should the sage spend more time rediscovering his earlier investing principles and less time promoting President Obama’s tax-hike agenda?

ChiefExecutive.net CEO Briefing Newsletter , Leadership & Strategy March 7 2013

How To Make the Most of Your Chief HR Officer

The CHRO’s role has become not only strategic but also intensely personal, as CEOs increasingly turn to these executives for advice on everything from corporate culture to conflict in the C-suite and career coaching. The growth of social media has also enhanced the human resources director’s responsibility as an intermediary with the work force. Some CEOs, in fact, see no reason to limit their HR guru to HR.

Fran Hawthorne CEO Briefing Newsletter , Leadership & Strategy March 1 2013

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