CEOs have a clear choice: Define yourself via social media tools—or let your detractors do it for you.Read More »
Data leaks and government surveillance have spillover effects for consumer brands causing web privacy to become the new luxury. Now is the time for luxury ecommerce leaders to seize the high ground and cultivate customer loyalty in fresh ways to combat growing, global consumer cynicism.Read More »
Gone are the days when you might get the occasional survey request in the mail, or — dreaded — on the phone. And remember those postcards in hotel rooms asking you to comment on your stay? So 1990’s. Now, it’s digital, and it’s relentless.Read More »
When faced with serious recalls in late 2009 and early 2010, Toyota had important strategy decisions to make. Though they knew that there were not any engineering flaws (as NASA confirmed in 2011), Toyota decided to take the blame. Instead of pointing fingers, the Japanese automobile manufacturer dealt with the crisis in a way that made them stronger as a brand. What can other companies learn from Toyota's PR nightmare?Read More »
How do we keep customers satisfied and loyal for the long haul?Read More »
How your company thinks about customers determines your revenue.
Buoyed by consistent increasing traffic from outside the US and a rising global appetite for the US news, US media is increasingly going global feels Richard Edelman, whilst pointing out how this trend could immensely benefit the PR professionals worldwide. Citing two leading media houses as an example – Time magazine and The New York Times – Edelman says ...Read More »