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How to Mine Social Media Customer Feedback Intelligently

An Accenture report says three fourths of businesses don’t know what their customers are saying about them and 31 percent don’t measure the effectiveness of social media. Here’s how to use social media intelligence, intelligently.

Ashish Gambhir Internet , Technology August 12 2011
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Gotta Keep Searching, Searching, Searching

How many Web pages do you think there are on the internet? Well, it turns out there are more Web pages than there are things in the world. And author Joe Queenan is expecting 600,000 trillion Web pages to exist by 2020. If you’re not involved in some way with a search engine, well, you’re on the outside.

Joe Queenan CEO Life , Internet , Technology August 2 2011
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Is Your Company Vulnerable to Cyber-Sabotage?

As more business transactions are transferred to the web, chief executives are faced with the decision of whether or not to stay with traditional models or to move with the marketplace. Though security threats are a main concern, and CEOs should learn how to combat cyber sabotage, some new technologies are far safer than you think.

Dale Buss Internet , Technology July 12 2011
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Tying Social Software to Business Metrics that Matter

Many companies are interested in implementing (or already have implemented) social software in an attempt to streamline processes and increase employee communication. Often times, however, the new software is not integrated across the company in a way that makes it useful and lasting.

John Hagel and John Seely Brown Business Software , Internet , Leadership & Strategy , Strategy , Technology June 10 2011

How Social Networking Will Change Air Transportation

Delta adopts social networking to enhance group travel, and the private jet charter industry uses social networking to create “group-then-go” charters. How will mobile communication change air travel?

Greg Cirillo Internet , Marketing & Sales , Technology May 3 2011
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Should CEOs Use Social Media?

With over 150 million Americans using social networks, it has become imperative for businesses to adopt these platforms as well. There are distinct leadership, learning, business benefits to jumping on the bandwagon. The debate is not about ‘when’ but ‘how.’

Mike Myatt Internet , Leadership & Strategy , Marketing & Sales , Technology , Technology May 2 2011

CEOs and Customers

Customers are in charge now.

Bob Donnelly Corporate Finance , Internet , Small Business July 30 2010

What Should The Newspaper Industry Do?

Experts say its time for the ailing industry to buck the downtrend by adopting innovative measures

Fayazuddin A. Shirazi Internet , Strategy March 17 2009

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