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Technology

5 Lessons for Mid-Size Companies Looking to Hire a Virtual Assistant

We’ve all been there: watching in dread as customers waver because they can’t get their hands on the information they need to buy our products. It happened to us when we upgraded our commercial insurance line for small businesses. Our internal call centers were swamped with questions from our 12,000 agents, and we were struggling to get the right answers and quotes to frustrated customers. But the cost of simply adding more and more staff to the call centers was daunting.

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Hungry Howie’s IT Gamble

How Steve Jackson’s appetite for technology gave his pizza company Hungry Howie's a competitive edge.

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Middle-Market Companies Underestimate Data Security Threats

Middle-market companies continue to underestimate data security threats, according to a recent survey by the RSM Middle Market Leadership Council. While the majority of firms say they are confident they're protected against data theft, evidence proves it's quite the contrary.

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IT Spending: Are Mid-Marketers Budgeting Enough?

While overall spending by mid-market firms is down, investment in information technology is increasing, according to a recent report from a global IT research firm.

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