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The Paradox Of Empowerment

Effective empowerment means letting go and taking control. CEOs who thrive in this paradox tap people power-the only sustainable competitive advantage.

Wayne E. Baker April 1 1994

Toronto Travails

Toronto’s CEOs are coming to grips with the lingering recession, political change, and global competition. Things are getting better, though at a snail’s pace.

Joseph Mccarthy April 1 1994

Benchmarking Customer Satisfaction

Up to speed across the board? Ask your customers. Gauging your agility to satisfy-and comparing it with the competition’s-ensures efficient resource allocation and 000sts the bottom line.

Lester E. Coleman And Donald G. Reynolds April 1 1994

Chemical Engineering

Predictions that the 1991 merger of New York’s Chemical Bank and Manufacturers Hanover would underwhelm proved shortsighted. Chemical CEO Walter Shipley is fine tuning a model his peers might like to replicate.

Chief Executive April 1 1994

Governance Paradigm

How are boards measuring up? What do institutional shareholders want? Will CEOs lose power? CEOs, outside directors, and institutional shareholders debate the problems of governance.

Chief Executive April 1 1994

Here Come The Women Directors

The fight is over. The battle is won. Women are now accepted as outside directors in the preponderance of American [...]

Robert W. Lear April 1 1994


POWER OF ITTo The Editor:CE’s roundtable, “Linking Business Strategy With Information Technology” (CE: March 1994), was clearly one of the [...]

Chief Executive April 1 1994

Out of Focus

A cancer is eating away at the American business community. This malignancy stifles creativity, strangles enthusiasm, suppresses the spirit of [...]

Joe Queenan April 1 1994

America’s Best and Worst Boards 1994

In light of the turmoil in corporate governance, Chief Executive asked two longtime governance experts to identify five boards that meet and five that fail the new account-ability paradigm. Their effort posits some ground rules for additional reform.

Robert W. Lear And Boriz Yavitz Governance/Compliance April 1 1994

Client/Server Religion: Should You Convert?

In the beginning, there was the mainframe. On the second day, it begat a theology in which proselytes worshipped at [...]

Randall K. Fields April 1 1994

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