It’s morning rush hour at the
Memorizing the cryptic numbers-a feat requiring prescription glasses-I run upstairs to a pay phone and get a busy signal twice. Then I forget the number. I dash down again to get the number, chug back upstairs, call, finally get through, only to be informed that I must give the machine’s code number. I run downstairs once more, get the number, go up, call, get a busy signal.
When I finally get through later that day, I am informed that I will be reimbursed in 20 days. Now that’s service.
-Jonathan Small, The New York Times
Four out of 10 computer users have felt like throwing their PCs out the window, a survey by Coleman & Associates Inc., in
Another destructive tendency: Mid-Continent Agencies Inc., a
-The Wall Street Journal
For those of you who have never spent much time in that Oz we all know as Inside the Beltway, the spectacle of White House aide David Watkins helicoptering out for a round of golf at taxpayers’ expense must have the whiff of arrogance distilled to a fine liqueur. Such people, the conventional wisdom holds, are out of touch with the American people.
But having spent 15 years as a journalist in that sheltering ring of asphalt, I long ago figured out the real reason for such inexplicable behavior, and arrogance has nothing to do with it.
Take the contents of a recent
This is what a huge portion of the professional population of
Watkins clambered aboard for his Beltway fly-over to reinforce that all-consuming need to feel important. Neither golf nor good sense had anything to do with it.
I understand it, hut I find it all very discouraging. Were it mere arrogance at work, it might be cause for some optimism: Arrogance is potentially curable. President Bill Clinton could send Watkins to
Jonathan Walters, Newsday
UN-PC FOR PTT
In an attempt to display a sense of humor,
The idea was to send up regional telephone habits, with the one for the Valais, for example, showing punters queuing up atop the
However, though the cartoons were vetted by psychologists, feminists, vegetarians, and all manner of special interest groups, no bells of alarm rang over the cover for the