A Chief Executive Group Exclusive

Customer Retention:
Master Strategies Beyond the Basics

The most valuable customer you have right now is the one you can keep—profitably. That’s why recent Chief Executive Group polling finds—overwhelmingly—that CEOs say they’re concentrating on this essential area for business success. In a time of sweeping change and economic disruption, your customer is perhaps THE most important thing your company—and your team—can master right now. We’ll help you and your people get much better at it in a hurry, with tips and techniques from some of the most influential thinkers on this area in the world, including:

Featured Speakers:

Fred Reichheld

Legendary Bain consultant, creator of the Net Promoter Score and bestselling author of The Loyalty Effect

Adam Aron

CEO, AMC Entertainment


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