A Chief Executive Group Exclusive

Customer Retention:
Master Strategies Beyond the Basics

The most valuable customer you have right now is the one you can keep—profitably. That’s why recent Chief Executive Group polling finds—overwhelmingly—that CEOs say they’re concentrating on this essential area for business success. In a time of sweeping change and economic disruption, your customer is perhaps THE most important thing your company—and your team—can master right now. We’ll help you and your people get much better at it in a hurry, with tips and techniques from some of the most influential thinkers on this area in the world, including:

Featured Speakers:

Fred Reichheld

Legendary Bain consultant, creator of the Net Promoter Score and bestselling author of The Loyalty Effect

Adam Aron

CEO, AMC Entertainment

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Roundtable

Strategic Planning Workshop

1:00 - 5:00 pm

We are in a period of rapid change. Customer needs, technologies, competitors and internal capabilities require companies to review and update their strategies for the new realities. In this workshop, strategy experts Steve Rutan and Denise Harrison will show you a systematic approach to strategic planning to help you refine or redefine your business strategy and approach including:

  • Learn what you need to know to develop an effective strategic plan. Put the right players on the strategic planning team.
  • Develop strategies that leverage your company’s unique position in the marketplace. Lift your management team beyond “business as usual” thought processes and activities.
  • Translate your strategies into action. Achieve your vision for success and generate superior financial results.
  • Identify exactly what you need to do now to position your company for future success.

To sign up, select this option in your registration form. Additional fee of $695 will be added to your total.

New York, NY: ​​​Chief Executive's Corporate Citizenship Awards 2017

Women in Leadership Seminar and Peer Discussion

2:00 - 5:00 pm

Female leaders face the same issues all leaders do, but they often face additional challenges too. In this peer session, we will facilitate a discussion of best practices and how to overcome common barriers to help women leaders be more effective within and outside their organizations. 

Limited space available.

To sign up, select this option in your registration form. Additional fee of $495 will be added to your total.

Golf Outing

10:30 - 5:00 pm
General’s Retreat at Hermitage Golf Course
Sponsored by UBS

General’s Retreat, built in 1986 with architect Gary Roger Baird, has been voted the “Best Golf Course in Nashville” and is a “must play” when visiting the Nashville, Tennessee area. With the beautiful setting along the Cumberland River, golfers of all capabilities will thoroughly enjoy the golf, scenery and hospitality.

The golf outing fee includes transportation to and from the hotel, greens/cart fees, use of practice facilities, and boxed lunch. The bus will leave the hotel at 10:30 am for a noon shotgun start and return to the hotel after the cocktail reception following the completion of the round.

To sign up, select this option in your registration form. Additional fee of $295 will be added to your total.