Patrice Murphy and Daniel Dworkin
Innovation is like ice cream – it sounds great and comes in many different flavors. But innovation is not always a simple or quick decision for any organization, not even for those that make continuous transformation look easy and seamless like Salesforce.com. Salesforce – the company that pioneered and continues to dominate the now crowded Customer Relationship Management (CRM) market – has always been innovative. As its founder and CEO Marc Beinoff remarked in his Consumer Electronics Show keynote address earlier this year, an innovative spirit fuels almost everything Salesforce does today.