sharon daniels
How to Avoid the Seven Sins of Customer Experience
Customer experience can ultimately be an organization’s primary competitive advantage, if it is managed correctly. Exceptional customer service produces loyal customers who buy more, refer friends, resist special offers from competitors and forgive the occasional mistake. A new research report on customer experience sheds new light on the “seven sins” of customer experience -- key missteps that make organizations stumble when it comes to customer interaction.
The Six Cs Model for Building A Culture of Innovation
A study examined the practices and behaviors of BCG's top 100 innovative firms around the world.
Managers Manage, Leaders Lead: How to Tell the Difference
One study unearthed revealing differences - some behavioral, others cognitive - that separate real leaders from managers.
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CEO1000
CEO1000 Tracker
From the schools they went to to the types of companies they run, CEO1000 is tracking the trends among the CEOs of the 1,000 largest U.S. companies.
CEO CONFIDENCE INDEX
CEOs Fear Washington Instability Could Trigger 2020 Recession
Political uncertainty, ongoing tariffs and scarcity of talent are forcing CEOs to delay investments and play it safe—at least for now.
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BEST & WORST STATES FOR BUSINESS
Best and Worst States For Business
Are you looking to relocate or expand? Evaluate each state's strengths with Chief Executive's 2019 Best & Worst States for Business.
CEO OF THE YEAR
CEO of the Year
Once a year, we celebrate the achievements of a CEO, honored for his or her success in and dedication to business, shareholders and customers.
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