On a recent Delta Airlines flight to Detroit, I had a bird’s-eye view of the people getting on the plane and the preparation by the flight attendant. She was obviously new because there was another agent showing her where everything was located and giving basic instruction and procedures.
After the door was closed the second flight attendant who had been helping in the rear of the plane came forward and the experienced attendant was clearly aggravated and didn’t hold back. She said out loud, “Now what is she doing? She’s not supposed to be checking anything in my cabin… I’ve already done that. She should make sure things up here are ready to go.” She carried on the entire time the other agent was in the back of the plane. I quietly watched and wanted to see what would happen next.
When the new attendant returned, the experienced attendant didn’t share any of her observations, provide feedback, or coach the newbie. Rather, she shared pleasantries as they finished their preparation. She was happy to complain to others, but not step up to help her partner become better at her job.
Complaining is a big challenge in all organizations today. Many times employees will bitch about a situation within the company, but won’t take responsibility for making a change. Here are some ways you can turn that around.
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1:00 - 5:00 pm
Over 70% of Executives Surveyed Agree: Many Strategic Planning Efforts Lack Systematic Approach Tips for Enhancing Your Strategic Planning Process
Executives expressed frustration with their current strategic planning process. Issues include:
Steve Rutan and Denise Harrison have put together an afternoon workshop that will provide the tools you need to address these concerns. They have worked with hundreds of executives to develop a systematic approach that will enable your team to make better decisions during strategic planning. Steve and Denise will walk you through exercises for prioritizing your lists and steps that will reset and reinvigorate your process. This will be a hands-on workshop that will enable you to think about your business as you use the tools that are being presented. If you are ready for a Strategic Planning tune-up, select this workshop in your registration form. The additional fee of $695 will be added to your total.
2:00 - 5:00 pm
Female leaders face the same issues all leaders do, but they often face additional challenges too. In this peer session, we will facilitate a discussion of best practices and how to overcome common barriers to help women leaders be more effective within and outside their organizations.
Limited space available.
10:30 - 5:00 pm
General’s Retreat at Hermitage Golf Course
Sponsored by UBS
General’s Retreat, built in 1986 with architect Gary Roger Baird, has been voted the “Best Golf Course in Nashville” and is a “must play” when visiting the Nashville, Tennessee area. With the beautiful setting along the Cumberland River, golfers of all capabilities will thoroughly enjoy the golf, scenery and hospitality.
The golf outing fee includes transportation to and from the hotel, greens/cart fees, use of practice facilities, and boxed lunch. The bus will leave the hotel at 10:30 am for a noon shotgun start and return to the hotel after the cocktail reception following the completion of the round.
