Finally, assess the seams of the organization, those places where competitive value is truly created. Resolve any border wars or disconnects quickly. Put in place critical linking mechanisms to bridge boundaries. Help your executive team glue the organization together for maximum cohesion and minimal misalignment.
Stay grounded in your competitive context. Regularly expose your team to external knowledge, grounding them in a common understanding of the business, industry and competitive set. Ensure parochial views are exposed and expunged. Move talent around for maximum knowledge and the widest perspective on the organization. Remove leaders who can’t make it.
Break down organizational inner circles by opening networks of relationships to many. Ensure your relationships with the board, top customers and external constituents model genuine trust-based connections the organization will emulate.
WHAT DOES ‘EXCEPTIONAL’ LOOK LIKE?
Our research revealed consistent patterns of effectiveness among the best-performing executives. The exemplars were exceptional at the following four dimensions:
Choice: The ability to assemble the right information and construct complex decisions and solutions with the right balance of data, input from others, intuition and analysis. In addition to a well-defined process for making and communicating decisions, they sustain a consistent focus and alignment on the critical few choices they have made to avoid overwhelming the system with too many priorities, and enhancing the potential for success of deployed resources.