Anne MacKeigan

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Anne MacKeigan is Customer Care Program Specialist for Sandler Training and author of CUSTOMER SERVICE THE SANDLER WAY: 48 Rules For Strategic Customer Care. For more information please visit https://www.sandler.com/sales-training/customer-service-training.

4 Reasons Why CEOs Need to Pay More Attention to Customer...

Most CEOs are concerned with increasing margins, improving quality, ensuring customer satisfaction, and decreasing talent turnover. They are shaping a company, and CEOs dwell mainly in the big picture; but here are 4 great reasons to pay more attention to your frontline employees.
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New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation

Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”

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CEO CONFIDENCE INDEX

In Poll, Majority of CEOs Say Hybrid Work Is Here to Stay for 2022. Full Virtual? Not so Much

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