Brad Smith

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Six Customer Experience Lessons from the Government Shutdown

The recent government shutdown resulted in hundreds of thousands of furloughed government employees, closed national parks and barricaded monuments, limited food inspections, and, gasp, no panda cam at the National Zoo! Every news channel and political pundit has given their perspective on why the shutdown was bad for our country. But, what lessons can leaders reinforce with their teams? Here are six.

Six Lessons in How to Turn Crisis into Opportunity with Superior...

Can you believe it? Carnival Cruise Lines suffered yet another incident on March 14, shining a spotlight on the importance of customer experience once again. No company can long survive such a bruising experience. There are lessons for SMEs to ensure customer loyalty.
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CEO CONFIDENCE INDEX

CEO Confidence Continues To Climb In January

Chief Executive’s latest poll of more than 230 CEOs finds optimism in 2021 business conditions on track and steady after the tumult of 2020.