Brad Smith

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Six Customer Experience Lessons from the Government Shutdown

The recent government shutdown resulted in hundreds of thousands of furloughed government employees, closed national parks and barricaded monuments, limited food inspections, and, gasp, no panda cam at the National Zoo! Every news channel and political pundit has given their perspective on why the shutdown was bad for our country. But, what lessons can leaders reinforce with their teams? Here are six.

Six Lessons in How to Turn Crisis into Opportunity with Superior...

Can you believe it? Carnival Cruise Lines suffered yet another incident on March 14, shining a spotlight on the importance of customer experience once again. No company can long survive such a bruising experience. There are lessons for SMEs to ensure customer loyalty.
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New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation

Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”

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CEO CONFIDENCE INDEX

CEO Optimism Falls To 12-Month Low In October

Chief Executive’s latest reading of CEO sentiment shows growing number of CEOs disillusioned with short-term economic recovery, as list of issues disrupting business continues to grow.