Chris Zane

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Chris Zane is the CEO of Zane’s Cycles, a $15 million dollar a bicycle business in Connecticut, and the author of Reinventing the Wheel: The Science of Creating Lifetime Customers, BenBella Books, 2011.

How to Deliver Superior Customer Service

Customer service is a crucial part of your business, and one that deserves your attention and your money -- you are trying to build a life-long customer relationship. Here are four focus areas to help you achieve your customer service goals.
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New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation

Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”

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