David Heitman

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6 Lessons from the HealthCare.gov Debacle

There is some irony in the fact that an administration recognized for having run the most digitally savvy political campaigns in history, should now be shipwrecked on the rocks of technical difficulties. One can certainly empathize with the president’s predicament regarding the failures of the new HealthCare.gov website, and there are a number of lessons to be learned here.
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