James O. Rodgers CMC, MBA (jamesorodgers.com and thediversitycoach.com) is an author, certified management consultant (CMC), and former corporate executive. He is the author of Managing Differently: Getting 100% from 100% of Your People 100% of the Time and is currently co-writing a book with a working title of E is For Enterprise: Simplifying the Business Conversation and Avoiding Buzzword Bingo.
When Johnson & Johnson reversed the values of its credo of putting its customers first, it became an imitative player. In 2010 the company had to weather a year of recalls and setbacks. So what went wrong and how can the company fix itself?
Chief Executive’s most recent reading of CEO confidence in current business conditions remains flat month-over-month, at 7.3 out of 10, while confidence in future conditions decreased slightly to 6.7/10, from 6.8 in February.