Joseph A. DeFeo, MBA, is president and CEO of Juran Institute, which for 30 years has specialized in transformational change and business improvement solutions. He is co-author of Juran’s Quality Handbook 6th Edition; The Complete Guide to Performance Excellence, Six Sigma, Breakthrough and Beyond; and Quality, Planning & Analysis for Enterprise Results.
Around 25 percent of top-performing employees intend to leave their jobs -- even in today's economy! Your company’s future effectiveness depends on retaining top talent at all levels of the organization, and so you better make sure you get it right.
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