Lauren Irwin-Szostak

Lauren Irwin-Szostak
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Lauren Irwin-Szostak founded Business Processes Redefined (BPR) in 2007 and has served as its President and CEO ever since. She is a highly experienced professional whose career spans over 30 years in the call center and receivables management industries.

Effective Leadership: CEOs Need Both IQ And EQ

Should leaders be high-thinking? Or high-feeling? That's actually the wrong question—since the best leaders manage to be the best of both.
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