Lauren Irwin-Szostak

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Lauren Irwin-Szostak founded Business Processes Redefined (BPR) in 2007 and has served as its President and CEO ever since. She is a highly experienced professional whose career spans over 30 years in the call center and receivables management industries.

Effective Leadership: CEOs Need Both IQ And EQ

Should leaders be high-thinking? Or high-feeling? That's actually the wrong question—since the best leaders manage to be the best of both.
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FEATURED CONTENT

New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation

Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”

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CEO CONFIDENCE INDEX

In Poll, Majority of CEOs Say Hybrid Work Is Here to Stay for 2022. Full Virtual? Not so Much

Almost all the CEOs we surveyed in May say they will work in at least partially hybrid mode for the rest of the year—versus just 7 percent who said they'd be fully remote.