Lauren Irwin-Szostak
Lauren Irwin-Szostak founded Business Processes Redefined (BPR) in 2007 and has served as its President and CEO ever since. She is a highly experienced professional whose career spans over 30 years in the call center and receivables management industries.
Effective Leadership: CEOs Need Both IQ And EQ
Should leaders be high-thinking? Or high-feeling? That's actually the wrong question—since the best leaders manage to be the best of both.
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FEATURED CONTENT
New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation
Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”
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CEO CONFIDENCE INDEX
CEO Optimism At Lowest Level Since Fall Of 2019
Chief Executive’s November CEO Confidence Index shows optimism among America’s CEOs on the decline, as their rating of business conditions one year out drops to two-year low.