Micah Solomon
Micah Solomon is a customer service turnaround expert, consultant, trainer, speaker and author of Ignore Your Customers (And They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience (HarperCollins Leadership; January 14, 2020).
What Millennial and Gen Z Customers Can Teach You About Everyone...
The youngest consumers are today's trend-setters. Win them over, and the rest of the market may just follow. To do that, here are six things you need to know.
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FEATURED CONTENT
New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation
Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”
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CEO CONFIDENCE INDEX
In Poll, Majority of CEOs Say Hybrid Work Is Here to Stay for 2022. Full Virtual? Not so Much
Almost all the CEOs we surveyed in May say they will work in at least partially hybrid mode for the rest of the year—versus just 7 percent who said they'd be fully remote.