Micah Solomon

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Micah Solomon is a customer service turnaround expert, consultant, trainer, speaker and author of Ignore Your Customers (And They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience (HarperCollins Leadership; January 14, 2020).

What Millennial and Gen Z Customers Can Teach You About Everyone...

The youngest consumers are today's trend-setters. Win them over, and the rest of the market may just follow. To do that, here are six things you need to know.
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New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation

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