Ming-Hui Huang

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Ming-Hui Huang is Distinguished Research Fellow of the Center for Excellence in Service, University of Maryland, and the incoming Editor-in-Chief of the Journal of Service Research (JSR). She is the coauthor with Roland T. Rust, Distinguished University Professor, David Bruce Smith Chair in Marketing, and founder and Executive Director of the Center for Excellence in Service at the Robert H. Smith School of Business, University of Maryland, of The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy (Springer International Publishing; January 2021) .

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The Thinking Economy is the present, but the Feeling Economy is the emerging future. Here's what you need to know.
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