Rick Irace is Chief Operating Officer with Ascensus, Inc. As Chief Operating Officer of the retirement division, Rick is responsible for the services and operations teams supporting the core Plan Services Group (PSG) business and enhancing support provided to associates and service delivery to clients. This includes Client Operations, Client Administration, Employer Services and Solutions, and the participant experience. Rick has over 25 years of experience leading service and operations teams in the retirement industry. He earned a bachelor’s degree from Monmouth University in Long Branch, New Jersey, and holds FINRA Series 7 and 24 licenses.
Establishing a service culture at any organization is one of the most effective ways to boost client satisfaction, keep your employees happy, and create a healthy working environment that enables your teams to thrive.
Chief Executive’s most recent reading of CEO confidence in future business conditions slipped from 7 out of 10 in October to 6.9 in November. It was a new low for 2018 as business leaders begin to prepare for a possible downturn ahead.