Rick Irace

Rick Irace is Chief Operating Officer with Ascensus, Inc. As Chief Operating Officer of the retirement division, Rick is responsible for the services and operations teams supporting the core Plan Services Group (PSG) business and enhancing support provided to associates and service delivery to clients. This includes Client Operations, Client Administration, Employer Services and Solutions, and the participant experience. Rick has over 25 years of experience leading service and operations teams in the retirement industry. He earned a bachelor’s degree from Monmouth University in Long Branch, New Jersey, and holds FINRA Series 7 and 24 licenses.

Strategies For Creating A Successful Service Culture

Establishing a service culture at any organization is one of the most effective ways to boost client satisfaction, keep your employees happy, and create a healthy working environment that enables your teams to thrive.
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New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation

Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”


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In Poll, Majority of CEOs Say Hybrid Work Is Here to Stay for 2022. Full Virtual? Not so Much

Almost all the CEOs we surveyed in May say they will work in at least partially hybrid mode for the rest of the year—versus just 7 percent who said they'd be fully remote.