William Heitman

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William Heitman (wheitman@thelabconsulting.com) is Managing Director of The Lab Consulting, which advises companies on non-technology business improvement efforts.

The Difference Between Improving and Perfecting Your Manufacturing Business

For decades, American car makers routinely improved their manufacturing operations. At the same time, Japanese car makers were busy perfecting theirs. As a consequence, the Americans nearly improved themselves into oblivion.
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