William Heitman

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William Heitman (wheitman@thelabconsulting.com) is Managing Director of The Lab Consulting, which advises companies on non-technology business improvement efforts.

The Difference Between Improving and Perfecting Your Manufacturing Business

For decades, American car makers routinely improved their manufacturing operations. At the same time, Japanese car makers were busy perfecting theirs. As a consequence, the Americans nearly improved themselves into oblivion.
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FEATURED CONTENT

New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation

Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”

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CEO CONFIDENCE INDEX

CEO Optimism At Lowest Level Since Fall Of 2019

Chief Executive’s November CEO Confidence Index shows optimism among America’s CEOs on the decline, as their rating of business conditions one year out drops to two-year low.