William Troy

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William Troy is chief executive officer of ASQ, the American Society for Quality (asq.org). Troy, who took command of Milwaukee-based ASQ in April, is a retired three-star general with a military career spanning 38 years, during which he was responsible for the safety and success of thousands of soldiers and the welfare of their family members.

Proactive Leaders Are Essential to a Sustainable, Successful Culture of Quality

CEOs can play a key role in the quality of their organization’s products and services, yet only 60% of respondents to a new ASQ survey say their leaders unequivocally support the quality vision and values—key components of a successful quality culture.
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