Mid-Marketers Are Eager to Embrace Digital Transformation, Yet Struggle to Achieve It

Digitization efforts are under way at the majority of middle market companies, according results of the National Center for the Middle Market (NCMM)’s “How Digital Are You?” survey report.

Mid-Market-1-compressorMore than half of respondents said they have deployed, or are in the process of deploying, digital initiatives. That is, they are working to convert manual, paper-based or offline business processes to online, networked, computer-supported processes that facilitate a real-time operating and decision-making environment.

While such efforts are widespread, they continue to be hampered by cumbersome legacy systems, a lack of internal expertise, a resistance to outsourcing and a lack of management support.


AVERAGE AMOUNT MIDDLE MARKET COMPANIES SPENT ON DIGITIZATION PROJECTS OVER THE PAST 12 MONTHS: 12% OF REVENUES


As a result, company leaders say they have a long way to go before digitization can deliver on its promise of business transformation.

The statistics, tables and charts on this page offer a look at where middle market companies stand on the road to digitization, what efforts they’re making to travel it and which obstacles stand in their way.


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