Tag: customer experience
Keys To Delivering An Individualized Experience To Your Customers
It’s critical to master the intersection of service and technology, providing customers with multiple paths to match their needs and preferences.
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FEATURED CONTENT
New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation
Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”
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CEO CONFIDENCE INDEX
CEO Optimism At Lowest Level Since Fall Of 2019
Chief Executive’s November CEO Confidence Index shows optimism among America’s CEOs on the decline, as their rating of business conditions one year out drops to two-year low.