Tag: ritz carlton
Horst Schulze: Customer Expectations Are The Same Everywhere
In part two of our two-part interview with Ritz-Carlton Company co-founder Horst Schulze talks with us about the differences in hotel expectations across the globe.
Ritz-Carlton Founder Horst Schulze On Creating A Gold Standard
Ritz-Carlton Company co-founder Horst Schulze on how Ritz-Carlton became known as the gold standard for customer service, challenges the company faced as the gold standards were being established and more.
VirtualHealth CEO Aims to Bring Ritz Carlton Mentality To Healthcare
Adam Sabloff, CEO of VirtualHealth, talked with us about how he is trying to bring the Ritz Carlton customer service mentality to a healthcare company.
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CEO CONFIDENCE INDEX
July Poll Finds CEO Confidence Rebounding To Multi-Year High
Chief Executive’s latest poll of U.S. CEOs finds surging optimism, as buoyant consumer demand and return-to-office policies swamp inflation worries.