Tag: ritz carlton

Horst Schulze: Customer Expectations Are The Same Everywhere

In part two of our two-part interview with Ritz-Carlton Company co-founder Horst Schulze talks with us about the differences in hotel expectations across the globe.

Ritz-Carlton Founder Horst Schulze On Creating A Gold Standard

Ritz-Carlton Company co-founder Horst Schulze on how Ritz-Carlton became known as the gold standard for customer service, challenges the company faced as the gold standards were being established and more.

VirtualHealth CEO Aims to Bring Ritz Carlton Mentality To Healthcare

Adam Sabloff, CEO of VirtualHealth, talked with us about how he is trying to bring the Ritz Carlton customer service mentality to a healthcare company.
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New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation

Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”

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CEO CONFIDENCE INDEX

In Poll, Majority of CEOs Say Hybrid Work Is Here to Stay for 2022. Full Virtual? Not so Much

Almost all the CEOs we surveyed in May say they will work in at least partially hybrid mode for the rest of the year—versus just 7 percent who said they'd be fully remote.