In part two of our two-part interview with Ritz-Carlton Company co-founder Horst Schulze talks with us about the differences in hotel expectations across the globe.
Ritz-Carlton Company co-founder Horst Schulze on how Ritz-Carlton became known as the gold standard for customer service, challenges the company faced as the gold standards were being established and more.
Adam Sabloff, CEO of VirtualHealth, talked with us about how he is trying to bring the Ritz Carlton customer service mentality to a healthcare company.
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WC_Custom_Recipients Object
(
[version] => 1.0.0
[order_data_meta_key] => _wccr
[cart_item_data_meta_key] => _wccr_recipients
[cart_products] => Array
(
)
[product_ids] => Array
(
)
[products] => Array
(
)
[products_prices] => Array
(
)
[shipping_fields] => Array
(
[shipping_first_name] => Array
(
[label] => First name
[required] => 1
[class] => Array
(
[0] => form-row-first
)
[autocomplete] => given-name
[priority] => 10
)
[shipping_last_name] => Array
(
[label] => Last name
[required] => 1
[class] => Array
(
[0] => form-row-last
)
[autocomplete] => family-name
[priority] => 20
)
[shipping_company] => Array
(
[label] => Company name
[class] => Array
(
[0] => form-row-wide
)
[autocomplete] => organization
[priority] => 30
[required] =>
)
[shipping_country] => Array
(
[type] => country
[label] => Country / Region
[required] => 1
[class] => Array
(
[0] => form-row-wide
[1] => address-field
[2] => update_totals_on_change
)
[autocomplete] => country
[priority] => 40
)
[shipping_address_1] => Array
(
[label] => Street address
[placeholder] => House number and street name
[required] => 1
[class] => Array
(
[0] => form-row-wide
[1] => address-field
)
[autocomplete] => address-line1
[priority] => 50
)
[shipping_address_2] => Array
(
[placeholder] => Apartment, suite, unit, etc. (optional)
[class] => Array
(
[0] => form-row-wide
[1] => address-field
)
[autocomplete] => address-line2
[priority] => 60
[required] =>
[label] => Apartment, suite, unit, etc. (optional)
[label_class] => Array
(
[0] => screen-reader-text
)
)
[shipping_city] => Array
(
[label] => Town / City
[required] => 1
[class] => Array
(
[0] => form-row-wide
[1] => address-field
)
[autocomplete] => address-level2
[priority] => 70
)
[shipping_state] => Array
(
[type] => state
[label] => State
[required] => 1
[class] => Array
(
[0] => form-row-wide
[1] => address-field
)
[validate] => Array
(
[0] => state
)
[autocomplete] => address-level1
[priority] => 80
[country_field] => shipping_country
[country] => US
)
[shipping_postcode] => Array
(
[label] => ZIP
[required] => 1
[class] => Array
(
[0] => form-row-wide
[1] => address-field
)
[validate] => Array
(
[0] => postcode
)
[autocomplete] => postal-code
[priority] => 90
)
)
[cart_recipients] => Array
(
)
[recipients] => Array
(
)
[recipients_values] => Array
(
)
[update] => 0
)
WC_Cart Object
(
[cart_contents] => Array
(
)
[removed_cart_contents] => Array
(
)
[applied_coupons] => Array
(
)
[shipping_methods:protected] =>
[default_totals:protected] => Array
(
[subtotal] => 0
[subtotal_tax] => 0
[shipping_total] => 0
[shipping_tax] => 0
[shipping_taxes] => Array
(
)
[discount_total] => 0
[discount_tax] => 0
[cart_contents_total] => 0
[cart_contents_tax] => 0
[cart_contents_taxes] => Array
(
)
[fee_total] => 0
[fee_tax] => 0
[fee_taxes] => Array
(
)
[total] => 0
[total_tax] => 0
)
[totals:protected] => Array
(
[subtotal] => 0
[subtotal_tax] => 0
[shipping_total] => 0
[shipping_tax] => 0
[shipping_taxes] => Array
(
)
[discount_total] => 0
[discount_tax] => 0
[cart_contents_total] => 0
[cart_contents_tax] => 0
[cart_contents_taxes] => Array
(
)
[fee_total] => 0
[fee_tax] => 0
[fee_taxes] => Array
(
)
[total] => 0
[total_tax] => 0
)
[session:protected] => WC_Cart_Session Object
(
[cart:protected] => WC_Cart Object
*RECURSION*
)
[fees_api:protected] => WC_Cart_Fees Object
(
[fees:WC_Cart_Fees:private] => Array
(
)
[cart:WC_Cart_Fees:private] => WC_Cart Object
*RECURSION*
[default_fee_props:WC_Cart_Fees:private] => Array
(
[id] =>
[name] =>
[tax_class] =>
[taxable] =>
[amount] => 0
[total] => 0
)
)
[cart_session_data] => Array
(
[cart_contents_total] => 0
[total] => 0
[subtotal] => 0
[subtotal_ex_tax] => 0
[tax_total] => 0
[taxes] => Array
(
)
[shipping_taxes] => Array
(
)
[discount_cart] => 0
[discount_cart_tax] => 0
[shipping_total] => 0
[shipping_tax_total] => 0
[coupon_discount_amounts] => Array
(
)
[coupon_discount_tax_amounts] => Array
(
)
[fee_total] => 0
[fees] => Array
(
)
)
[coupon_applied_count] => Array
(
)
[coupon_discount_totals] => Array
(
)
[coupon_discount_tax_totals] => Array
(
)
)
