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• The Power of Recognition

  Effective employee recognition boosts performance—but what makes a program effective?

• How to Avoid the Seven Sins of Customer Experience

  Customer experience can ultimately be an organization’s primary competitive advantage, if it is managed correctly. Exceptional customer service produces loyal customers who buy more, refer friends, resist special offers from competitors and forgive the occasional mistake. A new research report on customer experience sheds new light on the “seven sins” of customer experience -- key missteps that make organizations stumble when it comes to customer interaction.

• Most CEOs Rise Early; Few Complain About Work/Life Balance

  The Guardian newspaper’s Tim Dowling, Laura Barnett and Patrick Kingsley spoke to seven CEOs including AOL, Vodafone, Virgin Money, and Ericsson about their work/life habits and learned than most CEOs start their day by rising as early as 5:00 Am in order to sort through their commitments. The reporters sought to learn how seven successful people manage their affairs and become high effective.

• 5 Critical Errors That Triggered Ron Johnson’s Removal at JC Penney

  17 months after he recruited former Apple retail executive Ron Johnson to run J.C. Penney, hedge fund manager and activist investor William Ackman led the revolt that ousted his own pick. Other Apple veterans who followed Johnson are headed for the exits as well. Could any of this have been prevented? What were the major mistakes that led to the ouster? Time magazine’s Brian Tuttle points to five big mistakes that led to Johnson’s ouster.

• Competing in the Global Ideas Economy

  Both the time and place of 2013’s CEO Leadership Summit could not have been more fitting. In December, in the wake of the devastation of Hurricane Sandy and with the fiscal cliff still looming ahead, more than 100 business leaders from across the country gathered at the NYSE Euronext—an icon of free enterprise that later turned out to have been in the midst of a merger—to share ideas on navigating the challenges of the stormy global economy.