We’ve all been there: watching in dread as customers waver because they can’t get their hands on the information they need to buy our products. It happened to us when we upgraded our commercial insurance line for small businesses. Our internal call centers were swamped with questions from our 12,000 agents, and we were struggling to get the right answers and quotes to frustrated customers. But the cost of simply adding more and more staff to the call centers was daunting.
While RFID technology has been in place for upwards of two decades, it has come a long way in the last year. Originally an inventory management tool that also helped reduce merchandise theft, it is currently helping retailers improve customer satisfaction and improve merchandise management and planning.
Innovation thought leaders and industry experts emphatically harp that if you want to stay afloat (and ultimately thrive) in today’s hyper-competitive business environment, innovation is not optional—it’s absolutely imperative for survival and success. Your customers demand it; and if you can’t innovate, your competitors will consistently outflank and outperform you.
From the International Consumer Electronics Show in January to an ongoing pilot laundry service in Chicago’s trendy Lincoln Park, manufacturing CEOs increasingly are directing their companies to leverage a number of factors in support of service-based strategies, from digital connectivity to the increasing desire by consumers for reliable brand names that can take more of the burdens of everyday life from them.
The enterprise resource planning (ERP) vendor and consultant landscape is large and fragmented, and startups continue to emerge, especially those focused on cloud, mobile and “business planning and consolidation” technologies.
If mid-market firms plan to upgrade their operating system to the new Windows 10, there are few things leaders should know before giving their CIO the go-ahead.
In 2014, only 31% of American workers were engaged at work, according to Gallup, with the youngest employees—Millennials—the least engaged generation. Open Book Finance can help. Much more than just sharing the financials with your employees, Open Book is an operating system that provides employees with a direct line of sight between what they do and financial results—including their own—and the information they need to make good decisions daily.
The Challenge At age 26, you left a lucrative and successful career at a fast growing enterprise-software company—sacrificing millions in stock options—to start your own company. You didn’t have a...
Toward the end of his recently published biography, Winner’s Dream: A Journey from Corner Store to Corner Office, McDermott admits that the company “had to embrace simplicity.”
Given the feverish pace of global business, the time to gauge a company’s performance and act upon this information has compressed.