Close this search box.
Close this search box.

RFID is Helping Businesses Cut Costs and Improve Efficiency

While RFID technology has been in place for upwards of two decades, it has come a long way in the last year. Originally an inventory management tool that also helped reduce merchandise theft, it is currently helping retailers improve customer satisfaction and improve merchandise management and planning.

Businesses that have brick and mortar locations as well as a digital presence are using RFID technology to integrate offline and online inventory. This helps track merchandise accurately while lowering staffing costs and increasing logistics efficiency. RFID monitors merchandise traffic in the stores from delivery to fitting rooms to purchase, and allows the inventory numbers to be adjusted immediately online, preventing customer dissatisfaction as a result of ordering an item that is no longer in stock.

“This system has already improved C&A’s inventory accuracy, reduced out-of-stock incidents and decreased the amount of time employees spend performing inventory.”

Macy’s is an excellent example of a retailer making the most of RFID. They use the technology on frequently replenished items to inventory up-to-date and provide replenishment when needed. The RFID tags also help track sales of specific items. Once items have been on the floor more than 10 weeks, they are automatically marked down. RFID tags also allow Macy’s staff to conduct periodic inventory auditing easily, to ensure nothing is missing. Additionally, the tags allow Macy’s customers to shop online and have the order shipped out from a local store.

Another apparel company, C&A, just completed a three-year RFID trial in its German stores, and is rolling out the technology in its French operations. The brand says that the technology has allowed them to increase customer satisfaction. Now, stock is more accurately tracked and available on store shelves. Their customers are finding the right fit, color and size when they want it. For C&A, the RFID tags are attached when the garments are manufactured. Employees capture the ID information from each tag when the items are delivered, and the inventories in the stores’ computers are immediately updated.

C&A says that this system has already improved their inventory accuracy, reduced out-of-stock incidents and decreased the amount of time their employees spend performing inventory.

This inventory control idea is what is prompting some business owners to use RFID tags on employee uniforms. Provided by companies like InvoTech, this technology is helping companies cut costs and improve their supply chain agility. It establishes organization and accountability in the uniform department, preventing employees from taking uniforms; it helps with transferring uniforms between properties, and it even helps track uniforms to and from the laundry.  InvoTech says its customers see a return on investment in their first year because RFID cuts losses and reduces needless purchases.

RFID, like bar codes before it, has possibilities for managing inventory and costs across any type of business.

Has your company tested RFID? Tell us about your experience below.


  • Get the CEO Briefing

    Sign up today to get weekly access to the latest issues affecting CEOs in every industry
  • upcoming events


    Strategic Planning Workshop

    1:00 - 5:00 pm

    Over 70% of Executives Surveyed Agree: Many Strategic Planning Efforts Lack Systematic Approach Tips for Enhancing Your Strategic Planning Process

    Executives expressed frustration with their current strategic planning process. Issues include:

    1. Lack of systematic approach (70%)
    2. Laundry lists without prioritization (68%)
    3. Decisions based on personalities rather than facts and information (65%)


    Steve Rutan and Denise Harrison have put together an afternoon workshop that will provide the tools you need to address these concerns.  They have worked with hundreds of executives to develop a systematic approach that will enable your team to make better decisions during strategic planning.  Steve and Denise will walk you through exercises for prioritizing your lists and steps that will reset and reinvigorate your process.  This will be a hands-on workshop that will enable you to think about your business as you use the tools that are being presented.  If you are ready for a Strategic Planning tune-up, select this workshop in your registration form.  The additional fee of $695 will be added to your total.

    To sign up, select this option in your registration form. Additional fee of $695 will be added to your total.

    New York, NY: ​​​Chief Executive's Corporate Citizenship Awards 2017

    Women in Leadership Seminar and Peer Discussion

    2:00 - 5:00 pm

    Female leaders face the same issues all leaders do, but they often face additional challenges too. In this peer session, we will facilitate a discussion of best practices and how to overcome common barriers to help women leaders be more effective within and outside their organizations. 

    Limited space available.

    To sign up, select this option in your registration form. Additional fee of $495 will be added to your total.

    Golf Outing

    10:30 - 5:00 pm
    General’s Retreat at Hermitage Golf Course
    Sponsored by UBS

    General’s Retreat, built in 1986 with architect Gary Roger Baird, has been voted the “Best Golf Course in Nashville” and is a “must play” when visiting the Nashville, Tennessee area. With the beautiful setting along the Cumberland River, golfers of all capabilities will thoroughly enjoy the golf, scenery and hospitality.

    The golf outing fee includes transportation to and from the hotel, greens/cart fees, use of practice facilities, and boxed lunch. The bus will leave the hotel at 10:30 am for a noon shotgun start and return to the hotel after the cocktail reception following the completion of the round.

    To sign up, select this option in your registration form. Additional fee of $295 will be added to your total.