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CEOs: Don’t Send Technology to Solve a Human Problem

It might be tempting to push this thought off to the CTO or the customer service manager, but it's critical that the CEO not only knows how customers are being handled, but ensures that the way customers are being serviced is aligned with the company's core goals and mission. Here's some advice from someone with a lot of experience in this area; Fred Reichheld.

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Growth Through M&A: Adding the Right Business at the Right Time

Ascena Retail Group Inc., owners of women’s brands including Dress Barn, Lane Bryant and Justice, among others, recently acquired Ann Taylor. How does this fit with the firm’s existing brands? In niches such as plus-size and middle-aged women, “I think we really dominate,” CEO David Jaffe said in The Wall Street Journal, noting that”I’m very bullish on women’s fashion. Like ...

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U.S. Producer Prices Fall 0.4% in April

The producer-price index for final demand, which measures prices that businesses receive for their goods and services, decreased a seasonally adjusted 0.4% last month from March, the Labor Department said Thursday. Core prices, which exclude volatile food and energy categories, fell 0.2%. When excluding food, energy and trade services, the index rose 0.1%.

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