Gautam Thakkar

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Gautam Thakkar is CEO of SE2, a leader in technology-driven third-party administration services for the U.S. life and annuity insurance industry.

How We Moved Toward A Customer-Centric Culture

For a company that was grown out of a captive insurance company, pivoting toward customer centricity wasn't easy—but with the CEO all in, they got there.
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New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation

Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”

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