John R. Brandt is CEO and founder of The MPI Group, and the former publisher and editor-in-chief of both Chief Executive and IndustryWeek. He is the author of NINCOMPOOPERY: Why Your Customers Hate You—and How to Fix It (HarperCollins, 2019).
Businesses in the U.S. spend in excess of $150 billion per year on employee learning, yet research indicates that 90 percent of its impact disappears within a year. Why are we all so ridiculously bad at this?
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