Crisis Management

Do your PR mavens have your back? Or are they shielding you from more good than bad? Jeff Sonnenfeld weighs in.

Megadeals! Hacks! Strikes! Protests! Airbnb! In a very crazy time for Marriott International, CEO Arne Sorenson excels by focusing on his people—and sticking to his principles.

Sephora's incident with the Grammy-nominated singer SZA is an example of companies needing to be aware of a digital danger zone from which they cannot escape unharmed.

Forty years of studying CEOs in crisis—from Burke to Zuckerberg—yield some key lessons for the current moment. Here's Jeff Sonnenfeld on Dennis Muilenburg.

While questioned by the reigning queen of the new Democratic Party, Wells Fargo Tim Sloan demonstrated he lacks the communication skills required to do battle in the digital era.

No episode in recent memory has highlighted the reality of business in Japan as much as the ongoing abuse of Carlos Ghosn, reminding us that the micro politics of planned economies can be as misguided as the macro policies that built China’s ghost cities.

What does the Jeff Bezos-National Enquirer teach CEOs? For one thing, boards need to rally around a CEO being targeted by malicious actors with commercial or political motives to shake them down if the target CEOs conduct on the job is still effective, moral, and responsible.

The most effective methodology for doing well by doing good is to design social value into financial value with people who will benefit from both.

United, Starbucks and Amazon taught CEOs in 2018 they should be on the alert because corporate scandals can work against them in many ways.

Just as the CBS board of directors once ignored Les Moonves' alleged misconduct, they now face a new distraction from the departed CEO.