Crisis Management

Sephora Needs a Day of Celebrity Training

Sephora's incident with the Grammy-nominated singer SZA is an example of companies needing to be aware of a digital danger zone from which they cannot escape unharmed.

Dennis Muilenburg’s Moment

Forty years of studying CEOs in crisis—from Burke to Zuckerberg—yield some key lessons for the current moment. Here's Jeff Sonnenfeld on Dennis Muilenburg.

CEOs Need To Speak Twitterese To Alexandria Ocasio-Cortez

While questioned by the reigning queen of the new Democratic Party, Wells Fargo Tim Sloan demonstrated he lacks the communication skills required to do battle in the digital era.

Ghosn Abuse Gets to Heart of Japan Inc.

No episode in recent memory has highlighted the reality of business in Japan as much as the ongoing abuse of Carlos Ghosn, reminding us that the micro politics of planned economies can be as misguided as the macro policies that built China’s ghost cities.

When A CEO’s Private Affairs Go Public

What does the Jeff Bezos-National Enquirer teach CEOs? For one thing, boards need to rally around a CEO being targeted by malicious actors with commercial or political motives to shake them down if the target CEOs conduct on the job is still effective, moral, and responsible.

A New Approach To Doing Well By Doing Good

The most effective methodology for doing well by doing good is to design social value into financial value with people who will benefit from both.

The Year Scandal Turned Into A Business

United, Starbucks and Amazon taught CEOs in 2018 they should be on the alert because corporate scandals can work against them in many ways.

Les Moonves And The Failures of The CBS Board

Just as the CBS board of directors once ignored Les Moonves' alleged misconduct, they now face a new distraction from the departed CEO.

Marriott Models How To Handle A Hacking Attack

A massive data breach revealed today tested the character of Marriott hotels this week – and it came through in flying colors.

In Times Of Crisis, The CEO Becomes Chief Emergency Officer

When unexpected crisis hits an organization, the CEO needs to take a deep breath, then start thinking like a Chief Emergency Officer.
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CEO CONFIDENCE INDEX

CEO Confidence Plunges In August Amid Growing Trade Worries And Slowdown Fears

CEO confidence in future business conditions fell 6% in August from July, according to Chief Executive’s most recent polling. At 6.2 out of 10 on our 1-10 scale, confidence is at its lowest level since October 2016.
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