A massive data breach revealed today tested the character of Marriott hotels this week – and it came through in flying colors.
When unexpected crisis hits an organization, the CEO needs to take a deep breath, then start thinking like a Chief Emergency Officer.
The brilliant network honcho was wired in a way that he understood public taste better than anyone. Why did his instinct desert him when he needed it most?
As global markets brace for potential impact from political uncertainty, C-Suite officers are struggling with how to stay on strategy. Here are three trademark panic behaviors and three ways CEOs can get everyone back on track.
In an era where more and more leaders are, ironically, less and less likely to offer unfiltered remarks, what leaders say on Twitter is one of the most revealing public displays of their true character. Just take a look at Elon Musk and Donald Trump.
When it comes to dealing with customers divided along ideological lines, there aren’t any simple choices.
Amid a new foodborne illness outbreak, Chipotle’s leadership, including CEO Brian Niccol, is not only failing to protect all of its customers, it’s failing its brand.
What happened to Facebook's stock? Jeffrey Sonnenfeld says that a bet on Facebook has always been a bet on CEO Mark Zuckerberg—a great bet, until it wasn’t.
The most salient point for other CEOs in the contrast between Patrick Doyle’s departure at Domino's and Papa John Schnatter’s downfall has to do with how each chief treated his own role in creating and sustaining the company’s success.
In the age of social activism powerful forces are fueling a fundamental shift, not only in the influence of social media but also in the rise and fall of brands and leaders.