Tag: customer voice

Why CEOs Should Take A Customer-Centric View On Business

Focusing on a more intimate view of a customer's challenges will provide new avenues for innovation.

Listening Drives Better Decision-Making

There is a much better way for leaders to make decisions based on crowd versus loud sourced data.
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New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation

Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”

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CEO CONFIDENCE INDEX

CEO Optimism Falls To 12-Month Low In October

Chief Executive’s latest reading of CEO sentiment shows growing number of CEOs disillusioned with short-term economic recovery, as list of issues disrupting business continues to grow.