Tag: customer voice
Why CEOs Should Take A Customer-Centric View On Business
Focusing on a more intimate view of a customer's challenges will provide new avenues for innovation.
Listening Drives Better Decision-Making
There is a much better way for leaders to make decisions based on crowd versus loud sourced data.
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FEATURED CONTENT
New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation
Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”
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CEO CONFIDENCE INDEX
In Poll, Majority of CEOs Say Hybrid Work Is Here to Stay for 2022. Full Virtual? Not so Much
Almost all the CEOs we surveyed in May say they will work in at least partially hybrid mode for the rest of the year—versus just 7 percent who said they'd be fully remote.