brucetemkin

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Bruce Temkin is managing partner of Temkin Group, a customer experience research and consultancy that helps organizations become more customer-centric. He is a former VP and Principal Analyst in Customer Experience for Forrester Research, and a co-founder of Chairman Emeritus of the Customer Experience Professionals Association.

Today’s Rapid Pace of Change Demands Modernized Leadership

Over the past decade, the pace of change has accelerated through technology, and we’ve developed a much deeper understanding of what drives human behaviors and business success. But these new realities have not been fully translated into how leaders run their companies.
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