Louis Summe
Louis Summe is CEO and co-founder of LiveVox.
Customer Experience Trends To Watch In 2021
One in three consumers will walk away from a brand they love after just one bad experience, and Covid has only upped the ante. Here's how to improve those CX numbers.
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FEATURED CONTENT
New Poll: CEOs Find Challenges In Using Customer Data To Drive Innovation
Ability to harness and sort through data for meaningful insights remains a hurdle, many say. “The key is...finding what is actually relevant.”
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CEO CONFIDENCE INDEX
In Poll, Majority of CEOs Say Hybrid Work Is Here to Stay for 2022. Full Virtual? Not so Much
Almost all the CEOs we surveyed in May say they will work in at least partially hybrid mode for the rest of the year—versus just 7 percent who said they'd be fully remote.