In a world where winds are changing constantly, it might be time to retire that old adage.
It can be tempting to make decisions that will minimize disagreements, discontent and discord, but ultimately, it will lead to avoiding hard decisions that are better for the organization and its stakeholders.
CEOs practically may be the singular “chief” executive officers of their companies, but that does not mean they must think or act like they are the only leader at the top.
Service organizations that evolve into sustainable enterprises do so because they learn how to minimize non-cooperative behavior, ensuring that everyone is playing the same cooperative game with few defectors.
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